Service Validation and Testing ensures that deployed releases and the resulting services meet customer expectations, and to verify that IT operations can support new services. ...
Service level credits should be used as a way of objectively defining how well the supplier needs to perform and the immediate financial consequences of failure....
Project onboarding is a crucial phase that can make or break your project success. This overview will help you master the art of project onboarding with proven strategies, techniques and examples....
All organizations recognize that turnover is a complex activity involving multiple stakeholders working collaboratively, providing the customer necessary support and expertise to operate the solution independently...